Sandy Smith
849 Linden Ave
Columbus, OH 03481
Re: Customer Service Representative Job Posting
I am writing to formally apply for the CSR position for which you are recruiting at USA Finance.
My past successes demonstrate strengths in working in a call center environment, being focused on the task at hand/expediency, solving customer problems, and assuming team leadership roles within the center.
I attended the following classes in the effort to hone my coaching and interpersonal management skills:
- Managing Conflict - AT&T School of Business, Course MS6431, completed July 2004.
- Managing People and performance- AT&T School of Business, Course MD7601, completed October 1993.
- Certifications: Numerous technical and managerial courses: Managing Conflict, Managing People and Performance, Communications Workshop, Leadership for the Future, Achieving Communication Effectiveness, and Labor Relations (AT&T School of Business & Technology).
I have never been a maintainer, but rather I enjoy taking on a challenge, resolving problems, and being a part of the growth of a business. If you are seeking someone with a track record of putting out fires and improving service levels, I’d like to explore the possibility of joining your company. Thank you.
Sincerely,
Sandy Smith
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