Archive for April, 2007
Apology for Delayed Response & Request for Meeting
Monday, April 16th, 2007 by adminGentlemen:
This is to inform you that we are unable to make delivery
on the above referenced purchase order on the date
indicated.
We should have our merchandise ready to ship within 10 days
of the original delivery date and we hope that you can hold
off until that time.
We did want to inform you of this delay as soon we were
advised in order to give you as much time as possible to
make alternate arrangements, if necessary. We can assure
you, however, that if your order remains in force we will
expedite delivery to you as soon as we have received the
merchandise.
Please accept our apology for this delay and thank you for
your understanding.
Technorati Tags: No Tags
Related Tags: No Tags
Apology for Delay of Refund
Monday, April 16th, 2007 by adminDear
After reading your letter of [date] , I can thoroughly
understand why you are running out of patience.
While it would be easy to place the blame on our computer,
this poor fellow has received enough abuse since joining
our firm. After all, he only follows the orders that are
given to him. Therefore, please accept my apology for the
delay in refunding your money for [basis of adjustment]
Our bookkeeping department has been instructed to issue a
check to you at once, which you should be receiving within
a few days.
I am grateful that your letter was brought to my attention
and I appreciate your perseverance in settling this matter.
Once again, I am very sorry for the inconvenience this has
caused you.
Technorati Tags: No Tags
Related Tags: No Tags
Apology for Accounting Errors and Past Due Notices
Monday, April 16th, 2007 by adminDear
You deserve an explanation for what went wrong in our
accounting department, and I hope that this letter will
serve to resolve our recent difficulties.
I know that you can appreciate the fact that it has
taken some time to find out exactly what occurred, and,
therefore, please accept our apologies for the delay in
this response.
Apparently, your payment was received in a timely fashion,
but it was credited to an account which bears a similar
name to yours. Therefore, we commenced sending you our
standard notices requesting payment, in keeping with our
routine policy. Even after the posting error was rectified,
our accounting department failed to notify our credit
department, which is why you continued to receive our
correspondence demanding payment.
I know how exasperating this has been for you and I am
deeply sorry that it has taken so long to straighten out
this problem. While there is a procedure within our firm
to preclude this type of error from occurring, we are
reinforcing this procedure.
You have been a valued customer of ours for a long time
and we appreciate your affording us the opportunity to serve
you. You may rest assured that this problem will not
surface again.
Technorati Tags: No Tags
Related Tags: No Tags
