Archive for April, 2007
Apology for Poor Service Rating on Customer Questionaire
Tuesday, April 17th, 2007 by adminDear
Thank you for taking the time to fill out our questionnaire
during your stay with us. We do appreciate hearing from
our customers, as their comments are vital for us to
continue improving our accommodations.
The problems that you mentioned have been brought to the
attention of our housekeeping department. While the lack
of service you experienced is unusual and not the standard
of our motel, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the
inconvenience and annoyance this incident caused.
Thank you again for your comments. We hope that you will
give us another chance to serve you.
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Apology for Overshippment
Tuesday, April 17th, 2007 by adminDear
Please accept our apology for having shipped merchandise
in excess of your purchase order.
We have made an adjustment in your account to reflect this
error and have arranged for [delivery service] to pick up
the excess merchandise on [date] .
We are sorry for the inconvenience this has caused you and
are most appreciative of your cooperation and understanding
in this matter. Thank you for your recent order.
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Apology for Not Crediting Payment from Prompt Prayers
Tuesday, April 17th, 2007 by adminDear
Thank you for your letter and the photostat of your check,
which showed that your account had been paid in full.
While we are very sorry for the inconvenience this has
caused you, the enclosure of your check enabled us to go
through our records and pinpoint how this error occurred.
Please accept our apology for the letters we wrote under
the assumption that this bill had not been paid. I know
this insistence on our part must have been extremely
frustrating for you, especially in light of the fact that
you have always been a valued customer of ours and have
paid your bills promptly.
Thank you for your patience and please be assured that we
will do everything in our power to ensure that this type
of error does not occur in the future.
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